Tidio – Enhance Customer Service & Sales

Discover Tidio, an AI-powered chat and communication platform designed to personalize customer support and enhance business operations. With live chat, automated bots, and robust analytics, Tidio offers a unified solution to elevate user engagement and streamline service efficiency.

Billing Model: Subcription-Based

Free Trial Available

Trial Length: 7 days

Added on: November 14, 2023

Category: Customer Support Tags: AI-Powered Helpdesk, Customer Service Software, Shopify Compatible

Description

Overview of Tidio

Tidio merges live chat functionalities with AI-powered bots to provide instant customer support and data-driven insights. The platform is designed to improve user engagement and business operations without the need for complex coding skills.

Features

With features like live typing, canned responses, multilanguage support, and an intuitive visual chatbot builder, Tidio allows businesses to automate conversations, collect vital customer data, and manage e-commerce tasks efficiently. The AI component, Lyro, provides personalized support, solving up to 70% of customer problems.

Integration and Support

Tidio integrates seamlessly with platforms like Shopify, offering in-chat actions such as order management. It provides 24/7 support and is available on all popular platforms, ensuring a consistent and supportive presence.

Analytics

The analytics suite in Tidio aids in tracking performance metrics, giving businesses the insights needed to make informed decisions and enhance their customer service strategies.